Shipping & Returns

Shipping Information

We aim to process and dispatch all orders within 1-3 business days of receiving payment.

Estimated Delivery Times

• United Kingdom: 7–15 business days
• International: 14–30 business days

Please note that delivery times may vary due to customs processing, public holidays, or high demand periods. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Returns Policy

We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a 30-day return policy from the date of delivery.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in its original packaging
• You must provide proof of purchase

Non-returnable items:

• Items that have been used or damaged after delivery
• Perishable or hygiene-sensitive products (e.g. opened makeup items)

How to Request a Return

To start a return, please contact us via our Contact page with your order number and reason for return. We will respond within 2 business days with instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately with a photo of the item and your order number. We will resolve this for you as quickly as possible at no extra cost.

Thank you for shopping with Vicaty Essentials. Your satisfaction is our priority! 💛